Over 40,000 Mayo households to avail of new Uisce Éireann text service

Uisce Éireann have launched a new free to use text alert service, which will provide water supply updates and information to over 40,000 Mayo households.

Research carried out by IPSOS B&A on behalf of Uisce Éireann shows that almost three quarters of its customers want to hear about water services, with over half of businesses indicating they are interested in being regularly notified.  

Previously only vulnerable customers and business customers have been able to avail of the service, the text alert system will be the first time that all of Uisce Éireann’s customers will be able to sign up and receive notifications for their area. 

The service provides customers with details of supply interruptions that are expected to last longer than four hours. It will also include details on planned and unplanned outages and boil water notices should they be needed to protect public health.  

Geoffrey Bourke, Head of Customer Operations at Uisce Éireann, said: “As Uisce Éireann carries out its day-to-day operational work and maintenance alongside a billion-euro worth of capital investment each year, we are aware that these works can have short-term impacts on water services to our customers. 

“We are confident that the roll-out of this new service will play a crucial role in driving even more awareness of our work in communities across Ireland to deliver a clean, safe and reliable water supply,” he concluded.

Customers can quickly sign up by inputting their Eircode and mobile number via the Uisce Éireann website.