New report highlights progress and ongoing challenges at Mayo University Hospital
11 national standards were assessed by the Health Information Quality Authority (HIQA) at Mayo University Hospital
A new Health Information Quality Authority (HIQA) report has been published after an unannounced inspection was carried out at Mayo University Hospital on June 17-18, 2025.
During the inspection, HIQA assessed 11 of 45 national standards of “National Standards for Safer Better Healthcare.”
The hospital was ultimately found “fully compliant” in one standard, substantially compliant in four standards and partially compliant in six standards. No instances of non-compliances were recorded by the HIQA.
Over the past year, Mayo University Hospital implemented quality improvement to address the issues identified in the report.
The hospital manager at MUH, Catherine Donohoe, said efforts were constantly being made at the hospital to improve the quality of healthcare services.
“We are continually working to improve the quality, safety and reliability of healthcare services delivered in MUH and welcome the HIQA compliance report published today,” she said. “We also welcome the inspector’s finding that the hospital was promoting a culture of kindness, consideration and respect.”
“A number of quality improvement projects have already been completed to address issues identified in the report,” she added.
In the medium term, Mayo University Hospital is working to improve its bed capacity. Additional beds will ease overcrowding and improve patient experience and quality of care.
“We acknowledge the inspector’s feedback regarding over-crowding and the physical infrastructure in the ED. A number of significant capital projects are underway to increase both the capacity of the ED and the wider hospital,” Ms Donohoe said. “Together these developments will ensure that our most vulnerable patients receive safe, timely and high-quality care into the future.”
“In the longer term the ED / AMAU expansion, new injuries unit and additional inpatient beds will serve to alleviate overcrowding and reduce the amount of time people are waiting for care in MUH.”
Regarding its staffing, MUH has increased its workforce since the inspection. The WTE has increased from 1498 in June 2025 to 1577 staff in May 2026.
“I would like to acknowledge the on-going commitment and dedication of our wonderful staff in MUH who continue to put the patient at the centre of everything they do,” Ms Donohoe concluded.
Since the HIQA inspection last year, Mayo University Hospital has implemented a number of improvement projects in compliance with the report. Management and staff at MUH said they will continue to work towards better standards.