'A critical step': Dublin Zoo launches new initiative for deaf and hard of hearing visitors

Dublin Zoo has become the first zoo in the country to have Irish Sign Language (ISL) interpreted videos for deaf and hard of hearing visitors. 

The initiative, in collaboration with Chime, the national charity for deaf and hard of hearing people, was launched with a visit by the organisation's Dublin Deaf Group and client families. They all took part in a wake-up experience with Asian elephants as well as an in-person ISL interpreted talk.

The event was hosted as part of International Week of Deaf People, which runs until Sunday, September 28.

Commenting on this fantasic news was Dr Christoph Schwitzer, Director at Dublin Zoo.

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He said, “By introducing ISL-interpreted videos, we are endeavouring to ensure our educational message about wildlife conservation reaches deaf and hard of hearing people in an accessible and meaningful way."

The ISL videos are available through QR codes, which have been provided on signage across the zoo to enhance the visitor experience for all. 

Scanning the codes will bring visitors to zookeeper talks, featuring an ISL interpreter, on the Dublin Zoo website.

These include detailed descriptions of the animals and their habitats from Animal Care Teams.

The QR codes are being rolled out at the habitats of the Asian lion, red panda, California sea lion, Humboldt penguin, Southern white rhinoceros and Asian elephant.

Chime has partnered with Dublin Zoo’s Diversity, Equity, Accessibility and Inclusivity Working Group around implementation and promotion of the project.

The videos were produced by the marketing team at the iconic zoo, with the support of its Animal Care Teams and an ISL interpreter, supported by Chime.

Dr Schwitzer added, "Education is at the heart of what we do. 

“This exciting project helps us connect more deeply with our deaf and hard of hearing visitors, ensuring they can learn about and enjoy what we do. 

“The initiative is part of our wider campaign to ensure Dublin Zoo provides an inclusive experience.”

Danielle Mc Laughlin, Director of Advocacy and Communications with Chime, emphasised the significance of the partnership.

She commented, "Chime believes in breaking down barriers and making every experience accessible for deaf and hard of hearing people.

“By providing ISL interpretation, Dublin Zoo is not only adhering to the recognition of ISL as a language of the State, but also enhancing the zoo experience for the deaf and hard of hearing community.

“We are proud to work with Dublin Zoo in leading the way on accessibility and inclusion.

"The initiative is a critical step in making Dublin Zoo's educational and conservation efforts accessible to everyone, reinforcing its role as a leader in both conservation and community engagement, and we are very pleased to be part of it," Ms McLaughlin added.