Uisce Éireann crews working to restore water to customers on Mayo island

Uisce Éireann crews are currently working to repair a major burst on a Mayo island which has affected hundreds of customers

A major mains burst has affected customers in a number of communities in Achill with villages such as Saula, Derreens, Sraheens, Cloughmore, Currane, Dooega, and Ashleam all experiencing a disruption to their water supply.

Uisce Éireann, the state owned water utility company, says that their crews are on the ground and every effort is being made to repair the issue as quickly as possible and return a full supply to customers.

In the meantime, alternative water supplies will be available later today in Dooega and Ashleam.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure, as per advice from the Health Service Executive.

Uisce Éireann’s Colette Scahill assured customers that every effort is being made to restore a full water supply water as quickly as possible.

“We understand the inconvenience of an unplanned outage and we thank customers for their support while our works are ongoing. It may take a number of hours to repair the burst and then reservoir levels need to be restored,” she said.

Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.

Uisce Éireann say they are committed to keeping customers informed across multiple platforms 24/7 and encourage customers to engage with them through their website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie.