Online services resume at Irish Marks & Spencer stores after 'cyber incident'

Marks and Spencer (M&S) have announced that it has resumed taking click-and-collect and online orders for Irish customers after stopping the service four months ago due to a cyber hack and data theft.  

M&S stopped taking orders through its website and app for home deliveries and in-store collections on April 25, three days after revealing that it was dealing with a "cyber incident".  

Since the incident the retailer, which has several stores across Ireland, has been gradually resuming providing online services. 

Having re-instated online orders in the UK from June 10 and click-and-collect services for customers earlier this month on August 11. 

On Thursday August 21, M&S announced that click-and-collect as well as online ordering has resumed in the Republic of Ireland for fashion, home and beauty.  

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In May last, M&S forecast that this cyberattack would cost the company approximately ST£300m in lost operating profit for the 2025/26 financial year.  

M&S CEO, Stuart Muchin, told investors in early July that the group would "be over the worst of the fallout from the incident by August."  

Calvert expressed that she did not expect the hack to have a significant impact on the company's long-term valuation or growth prospects.  

Chairman Archie Norman last July, told UK lawmakers that M&S believed that the ransomware cyber-attack was carried out by known hacker group 'DragonForce'.  

UK police have arrested four people as a part of their investigation into this cyber-attack as well as in connection to similar attacks on the Co-Op and Harrods.