Sorry seems to be the hardest word
Many years ago, as a newbie, I made a bit of a boo-boo at work. Now, it wasn’t a major catastrophe, but it was enough to cause me a sleepless night, and render a few days’ hard grind worthless. Crucially, it also meant that someone else had to intervene and help me clear up my mess. Only months into the probationary period of my new role, I decided that the obvious, clever thing to do was to absolve myself of as much responsibility as possible and just deny everything. Unfortunately, doing so meant that the problem took longer to fix, inconvenienced my colleagues and ultimately, earned me a bigger slap on the wrist.
It took me about ten years to be able to laugh about it, but the biggest lesson I learned that day was that honesty is, in the long run, is probably the best policy, and that admitting you’ve made a mistake can sometimes solve the problem faster.
That incident sprang to mind last week amidst the furious reaction to the GAA’s decision to stage the All-Ireland Semi-Final replay in Limerick’s Gaelic Grounds. Owing to the fact that a lucrative American Football game had been scheduled for Croke Park, Mayo and Kerry footballers found themselves booted out of their national stadium and dispatched off west to replay the drawn game, like the inconveniences they apparently are.
As the storm raged, the reaction of GAA HQ, and in particular President Liam O’Neill struck me. “It would be in Mayo’s best interests”, O’Neill proclaimed, “to get on with it and play the game and qualify for the final and hopefully, for them, end their barren spell.”
This dismissive, incendiary statement added more fuel to the fire, and suddenly, all eyes were on O’Neill’s stewardship. On the back of the Sky deal and the Garth Brooks fiasco, the GAA – an organisation that prides itself on the fairness of which it distributes its funds – was suddenly looking like it was embracing its unofficial moniker, the Grab All Association, with O’Neill the Mr Burns of the narrative. And the controversy raged on.
Imagine the alternative. Imagine if O’Neill had come out, held his hands up and said: “You know what? We messed up here. We’re sorry.” Two little words, too difficult to utter. Two little words, that might have quickly poured oil on troubled waters, placated two angry sets of supporters, absolved O’Neill and reassured players that contrary to what they might reasonably think, they are not at the bottom of the food chain. But ‘sorry’ was a bridge too far.
As we know, however, the GAA are not alone in being sorry-shy. Government after Irish government has had to be shamed into apologising for past wrongs. We’re still waiting for a heartfelt apology from the last one for derailing the country. Indeed, in 2008, when they tried to whip medical cards off senior citizens in an effort to clean up their mess, the only person whose apology felt genuine was the Green Party’s Ciaran Cuffe (for all the good it did). More recently, it took James Reilly a year and a local election to apologise for the hardship inflicted on thousands of families in the wake of this medical card debacle. Ex-Justice Minister Alan Shatter was particularly resistant to the word. Both men are no longer in their roles – coincidence?
Luis Suarez apologised for ‘BiteGate’ number three only when he had exhausted all his other ridiculous excuses. RTE Radio 1 were recently forced into a half-baked apology when a tweet painted them in a homophobic light. Incidentally, ‘we apologise if you were offended’ is not an apology! “We are sorry, and this will not happen again” – now that’s an apology.
It often feels that as a society, while we teach our children that ‘owning up’ and saying sorry is better in the long run, as adults, we ourselves are conditioned to avoid apologising.
It seems that sorry really is the hardest word.
Sorry seems to be the hardest word